Damaged On Arrival Guarantee
We’ve got you covered
*Quail eggs are excluded in this policy due to their small size and thin shells, quail eggs are more prone to shipping damage, making it difficult to achieve higher viability rates. This information has been clearly stated on the quail egg product page.
We make every effort to ensure the safe delivery of our fertile eggs and minimize shipping damage. However, in the event that your egg(s) arrive physically damaged, we’re here to assist you.
To process DOA claim, we must be contacted within 12 hours from the time of delivery via the order confirmation email (by replying) and include the following details:
Photo 1: Take a photo of the outside of the box, capturing any external damage if present. If there is no visible damage, simply take a photo of the box with the lid closed.
Photo 2: Close-up of the damaged eggs with our stamp “Pip & Grow.”
Once we receive the required information, we will process your DOA claim. Damaged eggs will be credited as store credit (no cash refunds). This credit can be used to reorder any product of your choice at your convenience.
Additionally, customers can lodge a claim with Australia Post. Express Post covers up to $100 for lost or damaged parcels using our invoice and photos provided via the dispatch notice email.
Please don’t hesitate to reach out if you have any further questions.